Community Manager

BASICS

Company: Open Bionics
Job Title: Community Manager
Salary: Dependent on experience
Location: Bristol, UK
Start Date: Immediate
Job Type: Full-time
Candidate must be eligible to work in the UK
Candidate must have a 2:1 or above Marketing, Humanities, Journalism or similar degree. 
Ideal candidate will have at least 1 year practical experience (exceptional graduates should apply too).

Please send applications to jobs@openbionics.com

THE COMPANY

Open Bionics is an award-winning robotics start-up that is known globally for its cutting-edge advancements in bionic hands. Open Bionics has worked with Disney and Eidos-Montreal to design superhero bionic hands for children. Open Bionics is a UK company developing robotic assistive devices that will immediately serve UK and US markets. Open Bionics is backed by Techstars, Downing Ventures, and Cascade Global.

THE ROLE

Open Bionics is looking for an experienced Community Manager to join our team! The Community Manager will be responsible for developing, creating, and sharing fun content that is on brand across multiple channels. You will communicate with our active audience and keep them up-to-date with the latest news from Open Bionics and the wider prosthetics and Tech for Good industry. Our audience is full of people who are interested in bionics, robotics, tech for good, assistive devices, healthcare, and futurism. You will share these interests and be a thought leader in this space.

Your duties

  • Create and execute a multi-channel community strategy that helps grow a recognisable brand

  • Create content and engaging campaigns which delights audiences

  • Develop all channels as thought leaders

  • Responsible for managing and executing daily community outreach activities, including email, social media (eg. YouTube, Facebook, Twitter, Instagram, Pinterest, SnapChat) blogs and forums

  • Create reporting tools/dashboard that monitors all activities and provide the business with daily/weekly/monthly updates; make recommendations based on data analytics and insight

  • Support activities at key events - press, community, trade

  • Responsible for ensuring all messaging is "on-brand" and adheres to agreed tone of voice

  • Act as key contact with consumers and assist with any problem solving or issue resolution, in a professional and timely manner

  • Assist in the creation of engaging content that promotes the brand and drives retention

  • Create & manage Content Marketing calendar

  • Assist with developing research & insight to support the business

  • Keeping up to date on all current trends to ensure that our brands are ahead of the curve

  • Participate in additional projects and other ad hoc requirements for the Marketing team

  • Work with the marketing manager and director to build creative campaigns

  • Having developed and worked on viral international campaigns is advantageous

  • Create monthly data reports using social insight tools

  • Use monthly data deep dives to inform longer term social strategies

Preferred

  • Track record of consistent success in building communities/fan base on a national / global basis

  • Expert in the cradle to grave management of all social media channels - deep understanding of each platform, audiences and how to build & engage with them

  • Has successfully planned & executed Influencer outreach programs

  • Excellent communicator (both written and oral) with strong presentation skills

  • Balance between highly creative and analytical - we love using data to make choices!

  • Team player that is also self motivated

  • Passion for technology, bionics, and helping people

  • Good working knowledge of suite of tools, including Hootsuite, HTML, Google Analytics, MailChimp